Frequently Asked Questions

We process all orders within 1 business day (Monday – Friday). Orders placed after 11:00 PM CST (UTC −6) will be processed the next business day.

You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation with tracking details once your order has been dispatched.

You can track your order using the tracking link sent to your email once it ships. If you haven't received tracking information or it hasn't updated in a few days, please contact us with your order number and we'll look into it.

Yes, we offer free standard shipping on eligible orders shipped within the United States. Large or freight-shipped items may carry separate delivery charges, which are shown at checkout before you complete your purchase.

At this time, ALSHIOKH LLC ships only to addresses within the United States. We do not currently offer international shipping.

Orders placed before 11:00 PM CST are typically processed the same business day. Orders placed after the cut-off time are processed the following business day.

Yes. Large or heavy items, such as certain solar equipment and home improvement products, are shipped via freight carrier. Freight deliveries may require an appointment and typically take longer than standard parcel shipping — see our Shipping Policy for details.

Each order can only be shipped to a single address. If you need items delivered to multiple locations, please place separate orders for each address.

If your order has not yet shipped, contact us immediately at Contact@alshiokh.com and we will do our best to update the address. Once an order has shipped, we are unable to change the delivery address.

If a package is returned to us as undeliverable — for example, due to an incorrect address or a missed delivery attempt — we will contact you to arrange reshipment or issue a refund minus any non-recoverable shipping costs.

We accept all major credit and debit cards, along with other secure payment methods displayed at checkout. All transactions are encrypted and processed through a PCI-compliant payment gateway.

Where available, financing options will be displayed at checkout through our supported payment partners. Availability may vary by order total and location.

Yes. All payments are processed through a PCI-DSS compliant payment gateway using SSL encryption. ALSHIOKH LLC never stores your full card number or CVV on our servers. See our Payment Security page for full details.

Orders can be cancelled free of charge before they ship. Once an order has shipped, it can no longer be cancelled, but you may be eligible to return it under our Refund & Returns Policy.

If your order has not yet shipped, contact us as soon as possible at Contact@alshiokh.com and we will try to accommodate changes to items, quantities, or shipping details. Once processing has begun, changes may not be possible.

Most items may be returned within 90 days of delivery in unused, original condition with all original packaging. Some exclusions may apply — please see our Refund & Returns Policy for full details.

If the return is due to our error — such as a damaged, defective, or incorrect item — we cover return shipping. For other returns, such as a change of mind, return shipping costs are the customer's responsibility.

Once your return is received and inspected, refunds are typically processed within 5–10 business days to your original payment method. Your bank or card issuer may take additional time to post the funds.

To exchange an item, please initiate a return request by contacting Contact@alshiokh.com with your order number and the item you'd like instead. Once your return is received, we'll process the exchange or issue store credit.

Please inspect your delivery upon arrival and note any visible damage with the carrier before signing. Contact us within 48 hours at Contact@alshiokh.com with photos of the damage and your order number so we can arrange a replacement or refund.

We're sorry for the inconvenience. Contact us at Contact@alshiokh.com with your order number, a description of the issue, and photos if applicable, and we'll arrange a replacement, exchange, or refund at no additional cost to you.

Yes. All products sold on alshiokh.com are covered under the original manufacturer's warranty. Coverage length and terms vary by brand and product — see the individual product listing or our Warranty Information page for details.

Manufacturer warranties generally cover manufacturing defects, defective components, and mechanical or electrical failures under normal use. They generally do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear. Full details are on our Warranty Information page.

Email Contact@alshiokh.com with the subject line "Warranty Claim – [Your Order Number]", including a description of the issue and photos or videos if applicable. Our team will review your claim and respond within 2–3 business days.

Availability of replacement parts depends on the manufacturer. Contact us with your product model and the part you need, and we'll help source it directly or connect you with the manufacturer's support team.

ALSHIOKH LLC does not currently offer in-home assembly or installation services. For products such as solar equipment that require professional installation, we recommend hiring a licensed local installer or contractor.

Yes, products that require assembly include manufacturer instructions in the packaging. If your item arrived without instructions, contact us at Contact@alshiokh.com and we'll help locate a copy.

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Please take a screenshot of the error message and email it to Contact@alshiokh.com along with a description of what you were doing when it occurred, and our team will help resolve it as quickly as possible.